Shipment and Refund Policy

Shipping Policy

1. Shipping Rates & Free Shipping

We offer FREE SHIPPING on all orders over PKR 5,000. For orders below this amount, shipping charges are calculated based on your delivery location at checkout.

2. Delivery Timeline

• Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Multan, Faisalabad): 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days

Delivery times are estimates and may be affected by weather, holidays, or unforeseen circumstances. We'll keep you updated with tracking information.

3. Order Tracking

Once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your order status in real-time through your account dashboard on our website.

4. Packaging & Care

We carefully package all items to ensure they arrive in perfect condition. Books are wrapped securely to prevent damage during transit. If you receive a damaged item, please report it within 24 hours with photos.

5. Address Requirements

Please provide a complete, accurate delivery address including:

• Full name and contact number
• Complete street address
• City and postal code
• Any relevant landmarks or directions

Refund Policy

1. Refund Eligibility

We offer a 7-day refund policy from the date of delivery. Products must be:

• In original, unused condition
• In original packaging
• With all accompanying items and documentation
• Not damaged due to customer misuse

2. How to Request a Refund

1. Log in to your account and navigate to "Orders"
2. Select the order you wish to return
3. Click "Request Refund" and select the item(s)
4. Choose your reason and provide any additional details
5. You'll receive a return address via email

3. Return Shipping

For refunds due to customer's change of mind: You'll need to arrange and bear the return shipping cost. For refunds due to our error or defective products: We'll provide a prepaid shipping label.

4. Refund Processing

• Once we receive and inspect your return: 3-5 business days
• Refund processing time: 5-10 business days
• Refund will be issued to your original payment method

5. Non-Refundable Items

Unfortunately, the following items cannot be refunded:

• Items requested after 7 days from delivery
• Items that show signs of use or damage
• Items with missing or damaged original packaging
• Items from orders placed during clearance/final sale events

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please:

1. Report within 24 hours of delivery
2. Provide clear photos of the damage/defect
3. We'll arrange a replacement or full refund immediately
4. No return shipping required for defective items

7. Exchanges

If you'd like to exchange an item for another product, you can request an exchange within 7 days of delivery. If the new item is more expensive, you'll need to pay the difference. If it's less expensive, we'll refund the difference.

Lost or Stolen Packages

While we strive to deliver your package safely, we understand that packages can sometimes be lost or stolen. If this happens:

1. File a report with the courier within 24 hours
2. Contact us with tracking number and photos if available
3. We'll investigate and either redeliver or issue a refund

Contact Us

For any questions about shipping or returns, please contact us:

This policy is subject to change without notice. We reserve the right to refuse any return that doesn't meet our refund eligibility requirements.