Shipment and Exchange Policy

Shipping Policy

1. Shipping Rates & Free Shipping

We offer FREE SHIPPING on all orders over PKR 5,000. For orders below this amount, shipping charges are calculated based on your delivery location at checkout.

2. Delivery Timeline

• Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Multan, Faisalabad): 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days

Delivery times are estimates and may be affected by weather, holidays, or unforeseen circumstances. We'll keep you updated with tracking information.

3. Order Tracking

Once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your order status in real-time through your account dashboard on our website.

4. Packaging & Care

We carefully package all items to ensure they arrive in perfect condition. Books are wrapped securely to prevent damage during transit. If you receive a damaged item, please report it within 24 hours with photos.

5. Address Requirements

Please provide a complete, accurate delivery address including:

• Full name and contact number
• Complete street address
• City and postal code
• Any relevant landmarks or directions

Exchange Policy (No Returns / No Refunds)

1. Exchange Eligibility

We do not accept returns and we do not issue refunds. We only offer exchanges within 7 days from the date of delivery. Products must be:

• In original, unused condition
• In original packaging
• With all accompanying items and documentation
• Not damaged due to customer misuse

2. How to Request an Exchange

1. Log in to your account and navigate to Orders
2. Select the order you wish to exchange
3. Click Request Exchange and select the item(s)
4. Choose your reason and provide details
5. Our team will share exchange instructions by email or phone

3. Exchange Shipping

For exchange requests due to customer preference, return shipping charges are paid by the customer. For wrong, damaged, or defective items sent by us, we will arrange pickup or replacement support.

4. Price Difference During Exchange

• If the new item price is higher, the customer pays the difference
• If the new item price is lower, we issue store credit for the difference

5. Non-Exchangeable Items

The following items are not eligible for exchange:

• Items reported after 7 days of delivery
• Items with signs of use, damage, or missing parts
• Items with missing or damaged original packaging
• Items marked final sale or clearance

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please:

1. Report within 24 hours of delivery
2. Provide clear photos of the issue
3. We will arrange replacement or exchange support

Lost or Stolen Packages

While we strive to deliver your package safely, we understand that packages can sometimes be lost or stolen. If this happens:

1. File a report with the courier within 24 hours
2. Contact us with tracking number and photos if available
3. We will investigate and either redeliver or provide exchange support

Contact Us

For any questions about shipping or exchanges, please contact us:

This policy is subject to change without notice. We reserve the right to refuse any exchange request that does not meet the eligibility requirements.